Terms of Use
***PLEASE READ***
Payment Requirement:
All catering orders must be paid in full prior to delivery. Payment must be received and successfully processed before the scheduled delivery or pickup time. Failure to complete payment may result in cancellation of the order without guarantee of fulfillment.
Cancellation Policy:
- Cancellations made more than 12 hours prior to the event will receive a full refund.
- Cancellations made within 12 hours of the event are subject to 50% of the order subtotal to cover incurred costs.
- Changes to guest count or menu items must be confirmed in writing at least 12 hours before the event. The Stand will make reasonable efforts to accommodate changes but cannot guarantee availability.
- See below for Large Order Deposit Requirements & Cancellation
Delivery Policy:
A 12% Delivery Fee (up to $300) will be applied to all delivery orders.
At The Stand, we take pride in delivering your catering orders on time and providing delivery tracking whenever possible. While delays are rare, traffic and other unexpected issues can occasionally occur.
On-Time Commitment: We aim to arrive within 15 minutes of your scheduled delivery.
If Delays or Early Arrivals Occur:
- 30–45 minutes past/early: Delivery fee refunded + 10% of your subtotal + 25% credit (up to $100) for your next order.
- 45–60 minutes past/early: Delivery fee refunded + 30% of your subtotal + 25% credit (up to $150) for your next order.
- 60+ minutes past/early: Delivery fee refunded + 100% of your subtotal + 25% credit (up to $200) for your next order.
To ensure a stress-free experience, we recommend scheduling your delivery a little earlier than “just in time.” Hot food arrives with heating pads that hold for up to 2 hours, and cold food can sit out or be refrigerated until ready to serve. For best practices, please contact our catering team for support.
Deposit and Payment Policy for Large Catering Orders:
To secure preparation time, staffing, and ingredient purchasing, the following payment requirements apply to catering orders exceeding $2,500.
Deposit Requirement:
Catering orders with a total value of more than $2,500 require a 50% non-refundable deposit at the time the order is placed. Orders are not confirmed and will not be scheduled for preparation until the required deposit has been received and successfully processed.
Final Payment:
The remaining balance must be paid in full no later than 24 hours prior to the scheduled delivery or pickup time. If full payment is not received by this deadline, the Company reserves the right to cancel the order without guarantee of fulfillment, and any deposit previously paid will be forfeited.
Cancellations:
Cancellations made within 24 hours of the scheduled delivery or pickup time will result in the full order amount becoming immediately due and payable.
Order Modifications:
Any requested modifications to the order must be submitted at least 24 hours prior to the scheduled delivery or pickup time and are subject to approval based on operational capacity.
*** By placing an order, you agree to these terms and conditions. ***
Thank you for your business. We look forward to making your event a huge success!
Thank you for your business. We look forward to making your event a huge success!
